MundoDispara
MundoDispara is an omnichannel tool for interactive text or voice contacts, making customers talk to your company in an agile and direct way.
Telemedicine – voice
- When the patient enters the video conference room, he notices that the doctor is late and moves away from his cell phone or computer;
- When the doctor enters the room, the patient is connected, but not present;
- MundoDispara makes a voice call to the patient;
- When answering the call, the patient hears a message asking him to return to the consultation room and has the option of talking to a human.
Health Operator – voice
- Every Monday, HealthCloud generates a list of patients who visited the Emergency Room over the weekend and sends it to MundoDispara;
- When answering the call, the contact data is validated;
- Next, it asks if the patient still feels the symptoms of the reason for the visit to the Emergency Room, and if he wants to be assisted by Nursing;
- If positive, the call is transferred to nurses.
Hospital – WhatsApp
- Every day a list of potential patients who will be discharged the next day is generated;
- This database is uploaded to MundoDispara by the nursing staff to send a message to the patient’s companion via WhatsApp, informing them about the hospital discharge procedures;
- If in doubt, the companion can clarify it by typing with a human via WhatsApp.
Restaurant Marketplace – WhatsApp
- The marketplace wants to notify restaurant owners of a new location that it is already possible to register on the platform;
- MundoDispara, from a database sends the message with the invitation;
- When answering, the restaurant information is validated;
- A message is then sent announcing that registration on the Marketplace for this region is now available;
- If the owner is interested in registering, a link to access the form on the Marketplace is sent.